Privacy Policy

Last updated: August 2025

1. Introduction

EIV Diagnostics (“we,” “us,” or “our”) operates the website eivdiagnostics.com and provides pathology laboratory services in Fresno, California. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website.

2. Information We Collect

Information you provide directly

• Contact forms: Name, email address, phone number, and message content when you contact us through our website.
• Request for Quote (RFQ) forms: Company name, contact details, and biospecimen or laboratory service requirements.
• Appointment booking: Contact details and appointment preferences collected through our scheduling platform (Cal.com).

Information collected automatically

• Usage data: Pages visited, time spent on pages, referring URLs, and browser type, collected via Google Analytics.
• Cookies: Small text files placed on your device for analytics and functional purposes. You may disable cookies in your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide customer support
• Schedule and coordinate laboratory appointments
• Process laboratory test requests and deliver results
• Send confirmation and follow-up communications related to your requests
• Improve our website and services through analytics
• Comply with legal and regulatory obligations

4. HIPAA Notice of Privacy Practices

EIV Diagnostics is a CLIA-certified clinical laboratory and may be a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) — including laboratory test orders, results, and related medical information — is handled in strict accordance with HIPAA regulations.

PHI is used and disclosed only as permitted by law: for treatment, payment, and healthcare operations, or with your written authorization. We maintain administrative, technical, and physical safeguards to protect PHI from unauthorized access or disclosure.

For a full Notice of Privacy Practices, or to exercise your HIPAA rights (including the right to access, amend, or request restrictions on your PHI), please contact us at info@eivdiagnostics.com or call (559) 777-7117.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Healthcare providers: Ordering physicians and authorized healthcare professionals to whom results are reported.
• Service providers: Third-party vendors (e.g., scheduling, cloud storage, email delivery) that process data on our behalf under confidentiality agreements.
• Legal requirements: When required by law, subpoena, or government authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.

6. Third-Party Services

Our website uses the following third-party services, each with their own privacy policies:

• Google Analytics: Website usage analytics. You can opt out via the Google Analytics Opt-out Browser Add-on.
• Cal.com: Appointment scheduling. Review their privacy policy at cal.com.
• Vercel: Website hosting. Review their privacy policy at vercel.com.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Contact form submissions are retained for up to 3 years. Laboratory records are retained in accordance with California state law and CLIA requirements (minimum 2 years for most records).

8. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA) and the California Medical Information Act (CMIA), California residents have the right to:

• Know what personal information we collect and how it is used
• Request deletion of personal information (subject to exceptions)
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at info@eivdiagnostics.com.

9. Security

We implement industry-standard technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), access controls, and secure data storage. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the “Last updated” date at the top of this page. Your continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: